Q: Do you ship prints internationally?

Yes, we do! Once your order is shipped, you will receive a tracking number.

Q: When will my print arrive?

The time from order to delivery typically takes 1-3 weeks. International shipping times may vary depending on your location.

Q: I'm visiting Tofino soon, can I pick it up to avoid shipping costs?

No. Since all our prints are made-to-order across Vancouver Island and not Tofino, shipping costs will apply. However, depending on the print size and material, custom arrangements can be made.

Q: The photo I want is not on your website, can I still order it?

Absolutely! All of Marcus Paladino’s photos can be printed as custom orders. For inquiries, please email us directly at info@marcuspaladino.com.

Q: Can I order my print framed?

Yes, you can. Simply select ‘Fine Art in Wood Frame’ as the material type, and your print will arrive framed and ready to hang.

Q: I want to sell ‘Cold Comfort’ in my store, do you offer wholesale prices?

Yup! Please contact orders@hgdistribution.com (or Marcus directly) to set up wholesale arrangements. For more options, check out Rocky Mountain Books.

Q: Will the prints degrade over time due to UV light?

Our fine art paper and canvas prints are of archival quality, utilizing acid-free materials and pigment inks. They are designed to withstand normal conditions for at least 100 years. For framing, we recommend using professional-grade non-glare UV protection glass or acrylic, such as Tru VUE Reflection Control acrylic, which blocks 99% of UV light for optimal preservation.

Q: What is your cancellation policy?

If you need to cancel or adjust your order, please inform Marcus via email within 36 hours.

Q: Do you have prints in stock for me to choose from?

No. Since we do not have a physical gallery space, all prints are made-to-order. If you're in Tofino and want to pick up a print, please check out Drift MFG co & Merge in town.

Q: I'm ordering from another country, do your prices include customs and fees?

No, please be aware that you may need to pay additional fees or customs charges at your local post office upon the print's arrival in your country.

Q: What's your refund policy?

Please contact us within 7 days of delivery to arrange a return, refund, or exchange. If your print arrives damaged, we will replace it free of charge upon receiving evidence of the damage, including photos of the print and packaging.